Planter Warranty
Our 5-Year Craftsmanship Warranty
Every planter in the Door Mates collection is handcrafted with care and built to last. We're so confident in the quality of each piece that we back it with our 5-Year Craftsmanship Warranty, giving you complete peace of mind with every purchase.
What's Covered
If your planter develops a manufacturing or material defect within five years of your original purchase date, provided it has been cared for in line with our Care Guide, we'll refund you the full original purchase price. No fuss, no runaround.
What's Not Covered
Our warranty covers craftsmanship and materials — it doesn't extend to:
- Normal wear and tear over time
- UV fading or colour change from sun exposure
- Accidental damage or impact
- Damage caused by misuse, neglect, or improper care
- Damage caused by aggressive root systems
- Modifications or repairs carried out by anyone other than Door Mates
- Damage occurring during shipping or installation
How to Make a Claim
Simply reach out to our team at hello@doormates.com.au with your proof of purchase and a photo of the issue. We'll take care of the rest.
Your Consumer Rights
This warranty is in addition to your rights under Australian Consumer Law. Nothing in this warranty limits or excludes any rights you may have under the Australian Consumer Law.
Because a mate always stands behind their word.