We’re an extremely fair and friendly bunch here at Door Mates. Ultimately we just want you to love your quality custom doormats. So if you have any issues at all, please don’t hesitate to let us know.
Say g’day here - firstname.lastname@example.org
You've had a change of heart.
If you’ve had a change of heart for whatever reason after you order your Door Mate, as long as we haven't printed your mate we're happy to refund your order in full. Please let us know as soon as possible if this is the case.
You're not happy with your mate.
As heartbreaking as that would be for us, if your mate doesn't meet your expectations for whatever reason, please let us know and we will refund your order in full.
This is not what I ordered.
If you have received the wrong mate, please let us know asap and we will arrange for collection and re-delivery of your mate.